Technical Customer Support Specialist (EN)
At Homey, we help people make their homes smarter — and we want their experience to be just as smooth as their smart home setup. As a Technical Customer Support Specialist, you’ll help users with their technical questions and make sure every interaction leaves them smiling.
You have a passion for technology and smart homes, but just as much for helping people. When someone reaches out with a problem, you don’t just solve it, you turn it into a positive experience.
We aim to give every user the best possible experience, and excellent service is a key part of that. Our users are our biggest ambassadors, which is why we’re looking for someone who can connect with them and represent our brand with care and enthusiasm.
What makes this role special
This isn’t your typical customer support job. To truly help our users, you’ll need solid technical understanding and curiosity to really get to know Homey.
You won’t be sitting in a call center cubicle — you’ll work in an open, collaborative office alongside developers and other teams.
What you'll do
- Become an expert on Homey — you’ll know the product inside out.
- Provide support via email and ticketing systems, helping users with technical questions.
- Reproduce user reports and assist in identifying and fixing issues.
- Deliver outstanding service that makes users even happier with their Homey.
- Act as the bridge between our Development Team and users, ensuring that feedback helps us make the product even better.
- And of course represent our brand to current and potential users.
About you
- You’re fluent in English (extra languages are a plus).
- You love technology, electronics and helping people.
- You can read between the lines and translate user messages into clear, actionable problems.
- You’re resourceful, curious, and solution-oriented.
- Experience in technical customer support is a plus.
Who we are
Homey is the premium brand in the smart home world. Quality comes first for us — it’s finished when it feels great. You’ll be challenged by your colleagues and by our active, knowledgeable user community — and we expect you to challenge us too.
We value honesty more than job titles. Our culture is open, collaborative, and built on mutual respect and feedback. Everyone here has a passion for something — whether that’s writing clean code, designing great UX, crafting beautiful visuals, or just keeping the office tidy.
What we offer
- Salary: €2,500–€3,000 per month, depending on your experience and skills.
- Equipment: A MacBook for work and a Homey for home.
- Time off: 24 vacation days + 9 public holidays.
- Flexibility: Flexible working hours and a travel allowance.
- Perks: Noise-canceling headphones as a welcome gift.
- Growth: €2,000 per year for personal development — spend it on courses, conferences, or anything that helps you grow.
Our culture
A great culture is something we build together. We treat each other with respect and honesty, recognizing that everyone has their own quirks and strengths.
Every last Friday of the month is Hacky Friday — a day to work on your own project, followed by demos and drinks with the team.
Ready to join us?
If you’re as excited about this role as we are, we’d love to meet you!
We’re looking for someone who can join us as soon as possible.
After you apply, we’ll invite you to take a short remote assessment to see how you approach real customer questions. If it’s a good fit, you’ll be invited to meet our management team and spend some time shadowing your future colleagues.
If it’s a match on both sides, we’ll offer you a one-year contract with a trial period of one-month.
Employment type: Full-time (40h), fixed-term.
